Terms & Conditions

The following TERMS AND CONDITIONS apply to all the users of website and to all purchases of product (s) from Reference to "greenbase", "we" "us" or "our" in these terms and conditions is considered reference to greenbase as the legal entity operating Your access to and use of the Site, including your orders and purchases of Product (s) through the Site, is overseen by these terms and conditions. By browsing and using this website you agree to the terms and conditions of our website. If you do not agree to be bound by these Terms, you should stop using the website immediately.

All our prices stated in this website are New Zealand Dollar based and GST Exclusive; it does not include the shipping costs which vary depending on weight and/or volume of items as well as the destination.

We reserve the right to change any prices on our website at any time without notice.

We have the right to correct all errors and slips (clerical, computational or such) in any advertising, invoice or acknowledgement.

We will not be held responsible or liable for any inaccurate, incomplete, or out-of-date information on our website.

If you purchase a product for an incorrect price or with incorrect information, we reserve the right to cancel your order (regardless of whether you have made payment). Should this occur, we will refund the amount paid by you in relation to the cancelled order.

When placing an order with us using this website you acknowledge that you are 18 years or over.

Should we suffer any losses by an underage we reserve the right to compensate from the care givers or guardians of the person who placed the order with us.

You will not use any false identities and must provide us with your full legal name and current details.


This website is based in New Zealand, we deliver products within New Zealand and to overseas.


All items are subjected to freight unless they are picked up from the store. The shipping costs vary depending on weight and/or volume of items as well as the destination. Delivery to most New Zealand addresses is just $4.00 per shipment, while in rare occasions an oversized delivery fee may also apply. Typically, delivery to most oversea destination is $8 per kilogram.

Deliveries within Auckland or North Island will take approximately 2 to 3 working days. South Island deliveries will take approximately 3 to 5 working days to deliver. Deliveries to overseas will take 6 to 10 working days, subject to the destination and the specific requirements which may apply to the items on case by case basis.

You will be provided with a tracking number through email once your order is dispatched. You will be able to view the statues of your delivery online.

All our products come with 3 months warranty under the Consumer Guarantees Act 1993. However If you buy the product for business purposes, the warranties in the Consumer Guarantees Act 1993 shall not apply in respect of those products.

If you receive a faulty product or an item is damaged upon arrival, please contact us immediately on so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act 1993.

If a product is classified as food, such as milk powder, honey, protein powder and healthy goods, non-return and non- refund polices will apply, once the original product packaging be opened or removed.

Once the payment is cleared and your order is submitted your order cannot be cancelled or refunded just because simply you change your mind after the purchase.

If the product is found to be faulty, we may replace the faulty goods. If the product cannot be exchanged for a same or similar item, if we decide the item should be returned to us, we will advise the arrangements for this.

Please ensure that you read carefully the packaging label including name and expiry date of goods before you open the packaging. Please ensure that you have foreseen all possible options before returning the item to us.

If the items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred.

Please be aware refunds will be processed via the method of payment, there may be some delay before funds appear in your account due to bank clearance.

Payment will be processed when we have received all relevant information required for processing to be completed. The processing of payment for orders placed on a weekend or a Public holiday will not proceed until the next working day.

Greenbase accepts payment through Credit cards such as Visa and Master cards, bank transactions, WeiChat Pay and AliPay. International credit cards are not accepted, unless via a secured third party Gate Way like DPS, WeiChat Pay or Alipay. All the prices stated on this website are based on New Zealand Dollar and G.S.T Exclusive.

The contents of this website are the copyright of Greenbase or our suppliers. You may use this web site only for your personal and non-commercial purposes. You may not use or copy for any commercial purpose.

Material contained on this web site is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site

Greenbase takes reasonable care to ensure that all facts and information provided in this website are accurate and reasonable, neither we nor any of our employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits).

The use of the website material is at your own risk. We are not responsible for any consequences arising from the use of information contained on this website. The product information contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Registered trademarks and logos must not be used or modified in any way without obtaining our prior written consent.

Greenbase uses the Secure Sockets Layer (SSL) to encrypt your personal details when using this website. We take no responsibility in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorized access of the information you provide to this website.

Privacy Policy

What Do We Do with Your Information?
When purchase from us, we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information about your browser and operating system.

With your permission, we may send you emails promoting our goods and services.


When providing us your personal information to place an order, arrange delivery, return goods or complete a transaction, you consent to us in collecting and using it for that specific purpose.
To withdraw your consent for us to contact you, use or disclosure of your personal information, you should contact us at or post to us at

P.O.Box 132397 Sylvia Park, Mt Wellington
Auckland, New Zealand ( 1644 )


All our website financial transactions are handled through our payment services provider ANZ Bank, WeChat Payment and Alipay. You can review their privacy policy at, or We will share information with ANZ Bank, WeChat Payment and Alipay only to the extent necessary for the purposes of processing payments you make via our website and dealing with charge-backs, refunds, complaints and queries relating to such payments.


We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information to the extent that we are required to do so by law or if you violate our Terms and Conditions.

Third Party Services
In general, the third party providers used by us will only collect, use and disclose your personal data to the extent necessary to allow them to perform the services they provide to us.

However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal data will be handled by them.

In particular, certain providers may locate or have facilities in a different jurisdiction area. Should you elect to proceed a transaction that involves the services of a third party service provider, your information may be subject to the laws of the jurisdiction in which the service provider or its facilities are located.


Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Security of Your Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except, of course, when you log in to the website).

Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may from time to time also notify you of changes to our privacy policy by email.

Our website uses cookies. You consent to our use of cookies in accordance with the terms of this policy.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  1. to recognize your computer when you visit our website;
  2. to track you as you navigate our website, and to enable the use of the some of the features on our website (such as our shopping cart, Q&A system, and blogging and commenting system);
  3. to improve the website’s usability;
  4. to analyze the use of our website;
  5. in the administration of our website;
  6. to personalize our website for you, including targeting advertisements which may be of particular interest to you.
When you use our website, you may also be sent third party cookies.

Most browsers allow you to refuse to accept cookies. You can also delete cookies already stored on your computer. Blocking or deleting all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.